Returns & Exchange

Returns:

We accept returns within 3 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
• When trying on footwear, please do not mark the soles or damage the shoe box

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Customers are liable for any returns made at their own expense, customers must bear the return costs and be liable for the return. This excludes orders in which an incorrect item was received or was damaged, or faulty.
If you want to exchange size, email us at marsajuin@gmail.com with the subject title: Exchange Size Request – [Your Order Number]. Our customer service team will assist you with the returns process.

If your item(s) is defective or wrong, email us at marsajuin@gmail.com with the subject title: Return Request – [Your Order Number]. Our customer service team will assist you with the returns process.

Refunds:

Once your return has been received by our warehouse, it can take up to 6 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs.
If you want to refund, email us at marsajuin@gmail.com with the subject title: Refund Request – [Your Order Number]. Our customer service team will assist you with the returns process.